Billing Policy

Our invoice payment terms are as follows:

Project Deposits, Milestones and Deliverables: Due upon receipt
Hosting & Domain Name Services: Due upon receipt
Everything Else: Net 15

Unless a formal agreement outside of these terms has been made between iArtisan and you, the client, all invoices are to be paid in full by the due date marked on the invoice. There are no exceptions.

Invoices which are due upon receipt:

Services which are to be paid for at the time they are secured or delivered include:

1. Project proposal deposits and deliverables

Any work which involves a project estimate or proposal will require a 50% deposit payable up front. The terms of the remaining payment(s) will be outlined in the proposal, however, barring any exceptions, payments for project milestones and deliverables will be due upon receipt as well.

2. Emergency support

This covers immediate rescue support for things such as: a broken website, website compromise (i.e., getting hacked) or any type of service with a sense of urgency. Payment for any sort of ‘urgent care’ will either be due up-front (partially or in-full) or promptly after successful recovery or delivery.

3. Website hosting and domain name services

A new website hosting account requires up-front payment before iArtisan can provision your services. In addition, domain registrations or migrations also require payment to be made at the time of registration or transfer.

Website hosting services and domain name renewals will be due by the date marked on the invoice, but you can expect to receive courtesy payment reminder notices 15 days and 5 days prior to the due date.

Invoices which are Net 15:

Our Net 15 terms basically mean “due upon receipt, but you have up to 15 days to pay before your account is considered past due”.

1. Monthly retainer plans

Retainer clients are billed on the 1st day of each month. Retainer payments are to be received no later than the 16th of each month.

2. Custom client services

This is a fancy way of saying “any project which has been entered into by iArtisan and the client, which does not match one of the categories listed above”. If we undergo a project which is not on a retainer agreement and does not involve a formal proposal, then this service will be billed on Net 15 terms. If you don’t have us on a retainer agreement and you occasionally need updates to your website, then that type of work would fall under this category.

Custom projects and updates will be invoiced immediately upon completion. If the series of updates are ongoing, and the project scope has not been clearly defined, then the billing period for the services will be closed out and invoiced at the end of each month.

Late Payments

iArtisan is committed to providing you with timely, professional service, therefore, it is important that you, as a client, are mutually committed to us by adhering to our billing policy. By presenting our billing policy in a straightforward and transparent manner, it is our desire to never receive a late payment once you’re aware of our terms.

So, what happens if your payment is late?

In the event your payment is not received by the due date marked on the invoice, you will be subject to a late payment fee of either: 5% of the invoice total or $15 – whichever is greater. This late payment fee will stack each month until the past due invoice is paid in full.

Example: If you fail to pay your invoice of $300 by the day it is due, then your new amount due will be $315.00 ($300.00 + 5% late fee = $315). That $15 late charge will continue to be added every 30 days until the bill is paid in full.

iArtisan also reserves the right to cease support and withhold or reverse any work that is unpaid for if your account is in delinquency. At the very least, don’t expect us to perform any additional services for you until your account is back in good standing.

And if you’re really, really late…

If your account reaches 15 days past due, you automatically forfeit your right to future service until your outstanding balance is paid in full.
If your account reaches 30 days past due or 15 days past due twice within a 6 month period, your billing terms will change to ‘Due Upon Receipt’ for your next two invoices and all services will be automatically suspended until your account is back in good standing.
If you have an outstanding debt that’s 90 days past due, then it will go to collections and you will be billed all late fees which have accrued, along with the fees associated with the collections process.

Re: Hosting Services
If your website hosting bill is 30 days past due, you will be assessed a second late fee and your services will be suspended. In addition, there will be a $15 reactivation fee to restore your account.

Re: Domain Name Services
If your domain renewal is past due, you will be assessed a late fee and may be at risk of losing your domain name. If payment is not received within 15 days of the due date, you will lose your registered domain name.

Exceptions

As with most situations in life, there can never be one hard and fast rule. The terms laid out in this policy apply to all clients by default, but if for whatever reason you need to negotiate different terms for your account, or request late-fee amnesty for a particular billing period, iArtisan is not a hard-ass agency. We are eager to listen, understand and accommodate. We’re simply trying to run a business.

Billing FAQs

Q: What forms of payment do you accept?
A: We accept all major credit cards (Visa, MasterCard, AmEx, Discover), PayPal, personal check or money orders, however, this is not an acceptable method of payment.

Q: I put my check in the mail on the due date. Is it still considered late?
A: Yes. Payments must be received by the due date.

Q: I never saw your invoice. Is my payment still late?
A: Yes. It is your responsibility to ensure your contact details are up to date and accurate, and that you are looking out for our emails. If your email client filters our inbound emails into your spam folder, this is not our problem. Also, keep in mind that our billing software provides us with timestamps for when an invoice was received and/or viewed. Once you acknowledge the status of your overdue invoice – either through phone, email or text message – your payment will be due immediately. If payment is not received in a timely manner, then we reserve the right to ding you with any late fee(s) as a result of your past due balance.

Q: I can pay part of the bill now and the rest of it later. If I pay a portion by the due date, will I still be considered past due?
A: Yes. If you are unable to pay the full amount by the due date, then you can pay a portion of the amount due, but you will still be assessed late fees for the unpaid balance and your right to future work and support requests may likely be on hold until your account is back in good standing.

We thank you for your cooperation!

We aim to provide timely, professional services for our valued clients, and in return, we hope to be paid in a timely, professional manner as well.

If you’re into legal speak, you may review our more formal and comprehensive documentation located here.